Viceroy Riviera Maya, a Luxury Villa Resort

The resort is beautiful. After having staying in Playa a few other times, I loved how quiet this location was. Our villa was completely private, and we were able to enjoy some peace together without interruption from staff, other guests, and more. Everything was comfortable, and built in harmony with the jungle. We saw monkeys and macaws from our plunge pool. The soaps they give you are incredible. The spa was beyond impressive, and I had probably one of the best massages I've ever experienced there. The facilities, food, and experience was top notch.

This was our second stay, and it was even more amazing than the first. The rainforest vibe feels very private and secluded. The villas are very comfortable and well appointed. Our villa had a beautiful outdoor shower, private pool, plus a large bath inside, and the bed and furnishings were all very comfortable. The nature of the individual accommodations means there’s never many guests around. The service is exceptional in every area. The food is excellent also. And there’s almost never any children around! This is literally the only place we will ever stay on the whole east coast of the Mayan Peninsula.

We woke up every morning to the sound of whirring chainsaws and loud construction. Breakfast on the pool patio was a nightmare! More LOUD construction, hammers hammering and chainsaws galore. Ridiculous and totally annoying. This was supposed to be a peaceful vacation and instead we were on edge the whole time. Very unhappy, although the hotel grounds are magical and the staff is exceptional and very friendly. With the noise of construction we give the Viceroy a C- … with no nightmarish noise and nonstop construction it would have been an A+ We feel like we deserve a partial refund because it was NOT the relaxing getaway we envisioned.

The hotel is beautiful, from the spacious villa room to the pool and public areas. Everything is done very very well. The staff are lovely, arranged everything for us and had great recommendations. And lots of great little touches like surprise balloons and cocktails for my partner’s birthday. Really wonderful place.

You actually feel like you’re in the jungle. We had quite a few visitors to our villa including spider monkeys and raccoons. We just loved that. And the beach with the seating and eating set up spot on. Perfect for relaxation. The staff can’t do enough to help out and make your stay as best it can be!